I don't know where it all went wrong.

At first I told the guy that he better start working a little harder, show a little more enthusiasm. No real change.

I tried suggesting a "sense of urgency". This was met with a sneer.

Finally I put it this way: "I want to see you working like a hungry baboon is chasing you!"

I don't think he thought I would follow through.

Upholstery cleaner. I need upholstery cleaner.